Introduction & Scope
Tk99vip (referred to as "we," "us," or "the Platform") takes the privacy of users in Bangladesh seriously. This Privacy Policy ("Policy") explains what information we collect when you use our website, app, and related services, how we use it, and how we keep it secure.
This privacy policy applies to all services and products offered by tk99vip. By using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. We update this policy from time to time, so we recommend reviewing it regularly.
What Data We Collect
Tk99vip collects your information in several ways. Each is explained in detail below:
Information You Provide Directly
You provide this information directly when you register, manage your account, or get in touch with us:
- Full name, date of birth, and gender
- Email address and mobile number
- Current and permanent address
- National ID or passport number (for KYC verification)
- Payment details (mobile banking number)
- Account password (stored in encrypted form)
Automatically collected information
The following information is collected automatically while you use the Platform:
- IP address and device type
- Browser type and operating system
- Page visit time and duration
- Links clicked and pages visited
- Referral source (how you found us)
- Unique device identifier (Device ID)
Transaction Information
Your deposit, withdrawal, and betting activity is securely recorded in our systems. This information is used for financial oversight and fraud prevention.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification (KYC) | Yes |
| Email & Mobile | Communication & Security | Yes |
| NID / Passport | Age Verification & KYC | For withdrawals |
| Payment Information | Deposits & Withdrawals | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Betting History | Service Improvement & Responsible Betting | Automatic |
How Your Data Is Used
Tk99vip uses your information only for specific, legitimate purposes. We never use your data for unnecessary or unauthorized activities. The primary use cases are outlined below:
Account Management
Your information is used to create, verify, and manage your account. Details provided at registration help confirm your identity and keep your account secure.
Service Delivery & Improvement
- Providing betting services, payment processing, and customer support
- Analyzing and improving platform performance
- Personalized experiences tailored to user preferences
- Sending promotional offers and bonuses (with your consent)
Security & Legal Obligations
- Prevention of fraud, money laundering, and other illegal activity
- Age verification — service available to users aged 18+ only
- Providing information upon request from law enforcement authorities
- Responsible Betting Programme Management
Cookies & Tracking Technologies
Tk99vip uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for the Platform's core functionality and cannot be disabled.
- Performance Cookies: For monitoring page load speed and detecting errors.
- Functionality Cookies: To remember your preferences and settings.
- Analytics Cookies: For analysing how the Platform is used.
Cookie Controls
You can manage or delete cookies through your browser settings. Keep in mind that disabling essential cookies may affect certain features of the Platform. You will see a cookie consent notice the first time you visit our Platform.
Data Security Measures
Tk99vip uses industry-standard technology and practices to protect your data. Our security infrastructure is continuously updated and tested.
- SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
- Password Hashing: Your password is never stored in plain text — only as a one-way hash.
- Two-Factor Authentication (2FA): You have the option to enable 2FA for an extra layer of security on your account.
- Firewall & DDoS Protection: Advanced technology is in place to prevent unauthorized access and attacks.
- Regular Security Audits: Regular security assessments are conducted by independent third-party specialists.
- Restricted Access: Only authorized personnel can view your information, and only on a need-to-know basis.
How Long Your Data Is Retained
Tk99vip does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Communication Logs | 3 Years |
| Cookie Data | 30 days to 2 years |
| Technical Logs | 90 Days |
After the applicable retention period, data is securely deleted or anonymised. Certain information may be retained longer due to legal requirements.
Your Data Rights
Tk99vip believes you should have full control over your own data. You may exercise the following rights at any time:
- Right to Know: You can find out what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: Under certain conditions, you may request that your data be deleted.
- Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
- Right to Portability: You may request a copy of your data in a structured, readable format.
- Right to Object: You may opt out of marketing communications at any time.
Protection of Minors
Tk99vip is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. Our age verification process ensures that only adults can access the Platform.
If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted. We urge parents and guardians to monitor their children's online activity.
Changes to the Privacy Policy
Tk99vip may update this Privacy Policy from time to time. When changes are made, the date at the top of this page will be updated accordingly. For significant changes, we will send a notice to your registered email address.
- Continued use of the Platform after any changes take effect will be considered acceptance of the updated Policy.
- If you do not agree to the updated Policy, you have the option to close your account.
- To request an earlier version of this policy, email support@tk99vip.bet.
Contact Us
For any privacy-related questions, complaints, or requests, please get in touch with us:
- Email: support@tk99vip.bet
- Live Chat: Available after logging into the platform
- Response Time: Typically within 24–48 hours
Here's a quick overview of the steps we're taking to protect your privacy.